Here’s what we can help you with right away:
Setup an online Process Review meeting
- Take a look at your current Service Lane Selling Process
- Discuss any gaps that are there
- Layout what an ideal Process would look like in your dealership
- …and what type of increase in Sales and Profit that you can expect
How to Make it Happen
Review your current service lane selling process
Details on how to Score Your Current Service Lane Selling Process are on this page
Establish priorities for improvement and timeline
Not everything can be done right away…our selling system experts will work with you to determine the priorities for improvement that will give you the biggest and fastest ‘bang for the buck’
…and make it happen with a plan and timeline that is:
- realistic for your dealership
- with your staff
- with your resources
- and what you want to accomplish
Setup online service menus and presentation tools
Your service advisors will need the proper tools to succeed, setup the right way to make the right presentation to your customers
…your specific maintenance service pricing setup is fast and easy with an online editor that allows you to make instant changes and updates.
Advisors online courses with progress tracking
How to use the presentation tools properly, and when to use them most effectively ensures that your service advisors become engaged early, see immediate success, and continue to improve.
Our online courses are a combination of short movie modules and longer workshops to ensure that your managers and service advisors always have the information that they need to succeed and grow.
Individual online training with each manager and advisor
As the online courses provide the educational structure, individual, live online training sessions with each individual service advisor and manager ensures that the information that they receive is applied properly to your exact environment and service lane selling process
…and the priorities for improvement and goals that you have determined to be ‘the plan’.
Daily, weekly, monthly monitoring and coaching
Daily: Menu activity report in each manager and advisor email inbox each morning along with a daily review commentary on any highlights from your dedicated system selling specialist
Weekly: Manager review summary with weekly highlights and recommended focus based on results
Monthly: All priorities, timelines and training are updated based on results:
- Update and document the improvement in service lane selling process and customer experience scores
- Reset the priorities for improvement and timeline
- Review the service presentation tools setup and make adjustments based on results
- Update online course recommendations for the coming month
- Individual, live online review with each manager and advisor
- Daily, weekly, monthly monitoring and coaching
Email or call with any questions
Steve Kwiatkowski
President
Liqqid Service Menus
Technology and Training
stevekw@liqqid.com
843-388-8077: Direct Dial