How Service Depts. are Adjusting to Doing Business During the COVID-19 Crisis
Presented by Steve Kwiatkowski

The Survey results are in from our recent Live, Online Workshop sponsored by DealersEdge
…with thanks to all that joined us:

100% Strongly Agree:  The presenter communicated clearly
100% Strongly Agree:
This Webinar was a valuable use of my time
100% Strongly Agree: It will be easy to apply the ideas that I received

Now available On Demand with our compliments: 
Register here and the Workshop starts right away

Also for our dealership customers and industry partners in your
Online Service Sales Training Courses – All Personnel section

Contact Steve Kwiatkowski directly for more information:
843-388-8077: Direct dial

Join us in an online meeting to find it in your dealership

Could you use at least a $20 profit increase per customer pay RO next month?

We’ll show you where it is and how to make it happen in less than 30 minutes

It’s no secret that service department customer pay and warranty dollars are declining

 A lot of those ‘decline’ factors are just simply outside of your control

Longer oil change and fluid intervals are a big contributing factor, and more reliable vehicles impact both customer pay and warranty dollars

…leaving Service Managers often lamenting that there’s just nothing much to sell any more

…other than a bump from a recall from time to time, the overall trend for both service sales and profit in definitely down

But you can only cut expenses so much

Too often, we see service departments seeming to accept decline as inevitable, as sales and profit grind down, cutting expenses often ‘to the bone’, in an effort to try and ‘back-into’ a profit or fewer losses

…sadly too often short or poor staffing is the result…and a rushed and incomplete customer experience…leading to further declines in sales, profit, customer retention and CSI

Take a few minutes to see where ALL your service sales opportunities are

…with existing customers that are already coming in

So how about helping customers buy more

The bad news/good news is that in our dealership evaluations it’s very common to see over $1,000 per day in profit just walking out the door

…a lot more in stores doing over 500 customer pay RO’s in a month.

 Customers are simply not being educated on the need for, and benefit of

ALL required maintenance services and needed repairs

If only they knew about them, they would have been happy to buy

If only somebody asked…the right way

So the real solution is to improve your Service Lane Selling Process, tighten up the gaps, and with it deliver a smooth and easy customer experience that’s consistent and stays that way, month after month, year after year.

Join us in an online meeting to take a look

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